Refund Policy

1. Initiation of Cancellation

Client must notify Elevated Veterinary Solutions LLC in writing by email to theresa@evsrelief.com to cancel or reschedule a booking.
Elevated Veterinary Solutions LLC must notify Client of cancellation by Client email provided on the Service Agreement. Additionally, a courtesy phone call may be placed by EVS to Client provided phone number.

168 (one hundred sixty-eight) hours (7 calendar days) or more prior to Shift start time: Qualifies for a full refund of the $220 deposit minus any payment processing fees OR the deposit may be applied toward a new booking.
72 (seventy-two) to 168 (one hundred sixty-eight) hours (3 to 7 calendar days) prior to Shift start time: Qualifies for a 50% refund ($110) of the deposit minus any payment processing fees. The remaining deposit cannot be applied toward a future booking.
Less than 72 (seventy-two) hours (3 calendar days) prior to Shift start time: The full $220 deposit is forfeited and no refund will be issued.

3. Client Initiated Early Shift Termination

If service is terminated by the Client before the 4-hour minimum is reached, the entire $220 deposit is forfeited to cover the loss of the minimum booking time.

In the event EVS must cancel a confirmed booking, the following policies apply:

Cancellation 72 (seventy-two) hours (3 calendar days) or more prior to Shift start time: The Client will receive a full refund of their deposit, and no additional discount will be applied.
Cancellation less than 72 (seventy-two) hours (3 calendar days) prior to Shift start time: The Client will receive a full refund of their deposit. Additionally, the Client will receive a 25% discount on their next booking (to be used within 90 days of cancellation), which can be applied to a Shift up to 8 hours of service time. All discounted hours must be used within that single future Shift.

5. Elevated Veterinary Solutions LLC’s RVT Leaves Shift Early

If EVS’s RVT must depart a shift before all booked service is completed, the following will apply:

Billing: The Client will be billed according to the standard billing policy (rounded up to the nearest 15-minute increment) for the time worked.
Deposit Refund: The portion of the $220 deposit that exceeds the billable time, minus any payment processing fees, will be fully refunded to the Client.
- (Example: If the RVT works 2 hours, the deposit will cover the 2 hours of service, and the remainder of the deposit ($110) will be refunded).
Future Discount: The Client will receive a 25% discount on their next booking (to be used within 90 days), which can be applied to a single Shift of up to 8 hours of service time.